To make it easier for young people in Moray to find opportunities, we have listed a variety of jobs that are currently available.
To support our work we are recruiting to the following role:
Ecommerce Assistant, Johnstons of Elgin - Elgin
| Salary range | From £12.60 per hour |
|---|---|
| Location | Elgin |
| Closing Date | Friday 16th May 2025 |
We currently have a vacancy to join the ecommerce department on a permanent basis. This is a busy, frontline role packaging our luxury goods and despatching them to customers. Using our order management system, you will deal with customer enquiries via telephone or e-mail, providing exceptional customer service when communicating with our customers and fulfilling orders using care and attention to detail. In addition to this be able to demonstrate capability in managing fluctuating workloads alongside daily organisational tasks.
About the Role
Your main responsibilities will include -
- Responding to customer queries through allocated tickets, emails, telephone calls and live chat.
- Navigating systems to manage customer online orders.
- Receiving and relaying order information, amending data, and fixing systematic or order issues when relevant.
- Liaise with and track status of orders through 3rd party courier companies to best advise our customers.
- Creating and processing telephone orders for customers.
- Demonstrate knowledge of item product lines, online services, retail services, prices, delivery times, various marketing & promotional material, and similar data, as required.
- Assist customers in Returns and replacements as well as processing of exchanges as needed.
- Perform other assigned duties required by the management team.
- Manage processing of incoming/outgoing mail/correspondence to or from the business.
- Picking, processing and packing ecommerce orders daily, running pre-despatch checks and steaming/packaging all orders perfectly in line with company procedures and standards. returns/refunds as needed
- Supporting stock deliveries, transfers and inventory counts as needed and maintain a safe working environment
- Embroidery – personalisation of stock for customer orders
- Targets – self motivated to meet daily sales targets and order fulfilment targets (OTIF)
This is a full-time permanent position working 5 days from 7 from 0900-1700 with a 45-minute lunch break equating to 37.5 hours per week. Generally, Monday - Friday (February - October) and Monday – Sunday (November - January) However this may alter, and you would need to be flexible to work weekends, where required, throughout the year
Rate of pay starting from £12.60 per hour, dependant on experience.