Customer Service & Business Support Co-ordinator, Native Automotive - Forres

Job Overview

We're looking for a friendly, organised and proactive Customer Service & Business Support Coordinator to become the face of Native Automotive.

You'll be the first point of contact for our customers, supporting them from their initial enquiry through to collecting their vehicle, while working closely with our technicians to help keep the workshop running smoothly.

You don't need previous experience working in the automotive industry, and you certainly don't need to know how to diagnose or repair vehicles. What we're really looking for is someone with a positive attitude, excellent customer service skills, strong organisational ability and confidence using computers and office software. We'll teach you everything you need to know about our systems, processes and the automotive side of the business.

This is a varied role suited to someone who enjoys working with people, thrives in a busy environment and takes pride in delivering an excellent customer experience.

About Us

At Native Automotive, we're a trusted independent automotive workshop providing servicing, maintenance and repairs for most makes and models. Alongside our general workshop services, we've developed a strong reputation as Land Rover specialists, with extensive experience working across the Land Rover range.

We're passionate about delivering honest advice, high-quality workmanship and exceptional customer service. That reputation has earned us more than 65 five-star Google reviews and a loyal customer base that trusts us with their vehicles.

We're a small, family-run business where everyone contributes to the success of the workshop. We value positive attitudes, teamwork and a willingness to learn.

If you're looking for a role where you can genuinely make a difference, build relationships with customers and become an important part of a supportive team, we'd love to hear from you.

Duties

• Welcoming customers and handling telephone, email and WhatsApp enquiries.
• Managing customer bookings from initial enquiry through to vehicle collection, including scheduling servicing, repairs and diagnostic appointments.
• Keeping customers informed throughout the repair process, communicating any additional work identified by our technicians and managing the invoicing and collection process.
• Supporting our technicians with the day-to-day running of the workshop, including sourcing parts and workshop supplies, liaising with suppliers and external technical support providers, and helping communicate repair updates to customers where required.
• Helping maintain an organised, professional and welcoming office and customer environment.
• Supporting the wider team with day-to-day operational tasks that help the business run efficiently.
• As a small family business, flexibility is important. From time to time you'll be asked to assist with tasks outside your core responsibilities, and we value people who are happy to contribute wherever they're needed.

Experience

• Previous experience in customer service, administration, reception or a similar customer-facing role would be beneficial.
• Excellent communication and organisational skills.
• Confident using computers, email and common office software, with the ability to learn new systems.
• Comfortable managing multiple priorities in a busy environment.
• A positive attitude with a willingness to learn.
• A genuine team player who enjoys supporting others.
• Full UK Driving Licence.

This role offers a stimulating environment where your skills in customer engagement, data analysis, and business support will be valued. We welcome applications from candidates who are organised, proactive, and eager to contribute to our ongoing success

A Role That Can Grow With You

As you become established in the role and build confidence in our systems and the way we work, there will be opportunities to take on additional responsibilities and further support the day-to-day running of the business.

Like any small business, roles naturally evolve over time. We value people who show initiative, are keen to learn and enjoy taking ownership of new challenges as they develop.

Pay: £25,350.00-£28,275.00 per year

Benefits:

• Employee discount
• Free parking
• On-site parking