We have more spaces available on a great initiative being run for Moray young people aged 16-24 years old to start in early 2019. DYW Moray have teamed up with Barnardos to run a fantastic programme that will develop young people’s talent in a customer service environment.
As Jill Armitt, Chair of DYW Moray Board explained,
“This a unique and exciting project for Moray, supporting one of our key sectors in the area - Retail. It is all about preparing young people for the work place by providing a structured programme that allows a young person to build on their customer service skills with the end goal being permanent employment with a local business.”
So how does the programme work?
Barnardos with the support of DYW Moray have been providing young people with the support and training required to achieve an SVQ Level 2 in Customer Service. To begin the young people have been working with Barnardos receiving pre-employability training - including a variety of different activities such as role play, creating posters on skills and qualities, discussion exercises based on what good/bad customer service looks like, workplace visits and talks from the high-quality customer service organisations. The workplace visits have included visits to Chivas Brothers and local hotels in Moray.
Following their pre-employability training, the young people move on to carrying out a 3-6 work placement with a local retail business gaining new skills and qualities to better prepare them for going into to full-time paid employment.
Upon completing their placement and the first two stages of the programme, the young people with the support of Barnardos, are now undergoing full-time paid employment with a local business for up to 52 weeks. Support is being provided by Barnardos from the start of the programme to the end including when the young person is in their paid employment.
Sarah Baxter, DYW Moray Manager advised,
“The key aim of this programme is to get the young people into sustained permanent employment and provide them with the stepping stones to get them there. This programme is for any young person aged 16 – 24 who would feel they would benefit from it and has an interest in working in a customer service environment. The young person not only gets paid employment, but they get a Customer Service qualification which as well as work experience is what employers seek today.”
Johnathan Mitchell has been one of the success stories from the programme who is now undergoing his third stage of the programme in full-time employment with Game.
“I managed to learn everything really quickly in the workplace due to the staff being really helpful and welcoming. The highlight of my placement has been getting to know the people I work with and speaking to the customers. Since I’ve loved my placement so much, I hope to get a full-time contract with the business.”
Patricia Anderson Employer Liaison Officer who is leading the programme from Barnardos Works advised,
“Barnardos Works aims to support young people who are keen to enter the workplace by providing meaningful training and guidance to help them understand employer needs and expectations. This exciting and new opportunity supports the progression from pre-employment training to in work professional development and is a chance to offer ongoing guidance while gaining a recognised vocational qualification in customer service skills, that can be used in any working environment. We are delighted to be working alongside local employers and in partnership with DYW on this.”
There is now availability for more young people to start this programme early 2019.
If you would be interested in gaining a qualification, training and full-time paid employment with support provided throughout, you are welcome to contact Patricia Anderson on 01463 715178 or at email@example.com.